We've had Verizon FIOS phone, internet and television service for two years. Score:
| Quality
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Interface
|
Phone
|
A
|
N/A
|
Internet
|
A
|
B+
|
Television
|
A-
|
C
|
The television interface score reflects my breaking three remote
controls (@ $6.95), because I hold it in my hand, find a comfortable
feeling button (Volume and Channel in my case) and, Capt. Queeg like,
rock them them continuously. More seriously, their menu system
would be much improved if they just copied Direct TV's. TV
quality gets a downgrade to A- for not carrying RFD TV.
Verizon gets a Sneaky Bastard
gig too, and here's why. When we signed up we received a bundled
price, but in the past year costs have undergone significant mission
creep, which I attributed to rental movies, rate increases, etc.
We were at the point of ditching all but the cheapest phone service,
and going with one of the Vonage services for long distance. But
I digress.
While I was ordering a High Definition cable box, and exploring my
options, the Verizon lady Mrs. Johnson asked, "do you know about our
bundled service plan?" Yes, we have the bundled service. "I don't show that you do?" Huh? "Oh, I see. It expired." Huh? "I'm going to go ahead and renew the contract (one year), is that okay?" Huh?
Bottom line, and you've seen the commercials, we will get all three
services for $109/ month (cheaper than when we started) , plus the set
box monthly rental fee, and tax. In our case it means that, after
adding a third HD Box (TIVO-like recorder), and getting all HD
programming, we will pay about $40 less/month.
Not only that, as a parting shot Mrs. Johnson said, "Oh, by the
way, we're upgrading your FIOS internet to "20" download and "5" upload
speed, three times faster than presently. Which was blazing to begin
with. How fast is
that? I'm writing this review two hours from now. I did a speed test last night. Compare yours here.
I offer this for what it's worth. And remind me next January to redo my bundle, because they don't.
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