Filed in United
States District Court for the District of Arizona, the suit seeks to
recover money consumers paid to LifeLock.
LifeLock, headquartered in Tempe, Arizona, uses aggressive advertising
to entice consumers to sign up for its $10-a-month service which it
describes as "proactive identity theft protection, offer[ing] a proven
solution that prevents your identity from being stolen before it
happens."
Its advertisements prominently feature a supposed $1 million guarantee.
In one commercial, Todd Davis, a founder and CEO of LifeLock, announces
to a crowd of individuals, "If anything happens for any reason while
you're a client of LifeLock, we will cover all losses and all expenses
up to one million dollars." On its Web site, LifeLock makes similar
statements, claiming that it will "do whatever it takes" to restore a
member's good name.
According to the complaint, the fine print says otherwise:
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