Outrage Upon Which I Will No Longer Put
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Friday, November 29, 2013
My morning with Verizon
17 comments:
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pdwalker said...
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It's funny.
In my neck of the woods, they actually practice capitalism and we have great rates, good customer service and actual competition.
Your conversation sounds like a real horror show. -
11/29/13, 1:50 PM
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DougM said...
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Now …
let's talk about the "Please prove you're not a robot" sign-in procedure here on C&S, hmmmmmm? ;)
(Wha? Laziness is not a bug, it's, uhm, … just NSA-friendly.) -
11/29/13, 1:56 PM
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Tom Smith said...
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Sticky keyboard?
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11/29/13, 3:13 PM
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Rodger the Real King of France said...
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Doug, that's a Blogger controlled thing. I can turn it off, but he last time I did that I was nearly spammed out of existrance.
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11/29/13, 4:19 PM
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Jess said...
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Fuck Verizon.
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11/29/13, 4:32 PM
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iri said...
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So solly Rodge. In the free states you have a choice of providers.
I already told my story and I still don't really have anything ag'in 'em. But I'll tell you how to get good service from the Verizon/Comcast/ATT/younameit botchics. I always start by asking where they are and sympathizing with then for being on third shift. Then I tell 'em how much they sound like Alec Baldwin. From then on it's smooth sailing. But they still lie through their teeth.
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11/29/13, 5:05 PM
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Anonymous said...
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Rodge, I haven't had most of the problems you've had, I have however, noticed that the damn prices go up monthly. I'm Diego call them shorty, come to think of it.
Josh -
11/29/13, 5:17 PM
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Juice said...
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I would have shot myself. Really.
But, at one point I was hired by PacTel (cellular) to work the only call center for the west coast. Then they became Cingular Wireless and the job became one of pure ulcer development for all the problems we encountered as agents. Long story short I learned some valuable lessons to employ as a consumer calling in to any customer service.
1. If you have a person (in the states) who isn't working out for you, hang-up, call back, get someone else, your odds improve greatly. Always works.
2. Once customer service answers, beat them to the punch with all the words you'd expect to hear from them. Begin with repeating their name, time of day greeting, how are you? courtesy. Then use that "I'm as happy a pig in the poke" voice to make your inquiry (disguised complaint). Works more than you think. And wish them a great day, weekend, etc.
2.b. Tell the rep' you just spoke to another agent who wasn't able to help you but stated they would note your account with the conversation and resolution. Ask them if it is there? NO? "Maybe you could help me then."
3. If you have a foreign country representative who is reading a manual of questions and answers you have already spoken, ask to speak to someone in the USA. Sometimes they put you on hold forever and you have to hang up; other times you are granted your request in a timely manner.
Customer service can be royal bitch, but hope this helps.
*HAPPY post THANKSGIVING* -
11/29/13, 5:45 PM
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Juice said...
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p.s.
You could also say, "Just answer the fecking question!" -
11/29/13, 5:50 PM
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Anonymous said...
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Work cell phone is on a Verizon plan thru the home office several states away. The local Verizon office has several times now all but told me to go piss up a rope when the home office tells me to go in there to upgrade the sumbitch. Their manager has to talk to my manager has to talk to the Verizon manager on the other end kinda crap. Evidently they like three-ways here. Whatever, they don't get the credit for it, so they could not care less. And, me being me, I've taken it as my personal crusade to make their miserable little lives even less enjoyable when they start that crap. As Juice says, kill 'em with kindness, but make sure they ain't breathing at the end.
Verizon, AT&T, Comcast, T-Mobile, it doesn't matter, they are all of them alike, just mugs and shits and nothing to be done about 'em but wait 'em out.
Sir H the (another upgrade due next month, Yay!) Comet -
11/29/13, 6:31 PM
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DougM said...
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Hey,
it's still better'n the Obamacare website. -
11/29/13, 6:51 PM
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MAX Redline said...
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But...Consumer Reports says Verizon's the best!
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11/29/13, 6:55 PM
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Rodger the Real King of France said...
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STG - when I told MoSup about this call she said. "Well, we know had the Obamacare contract."
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11/29/13, 9:44 PM
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El Jefe said...
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Might want to give Comcast a call (yeah, yeah, NBC owns, I know). Had the cable modem start giving WIFI fits and CINCHOUSE started getting agitated. So, naturally, I went out and bought a new one (thinking I'll save $$ on the rental). After two weeks CINCHOUSE tries to call the Royal Outlaws back in the UK. DING! The cable modem I bought has NO telephone line (goes to show you how often we use the land line - but still need it - longer story). Anywho, she heads to the Comcast office with the old one to swap out and when I got home from work she said that, lo and behold, they were actually quite helpful and friendly. After 15 minutes of set-up she was back on the horn flapping her jaw with her father.
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11/30/13, 3:50 AM
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Anonymous said...
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El Jefe, sometimes the prudent thing to do is bow, scrape, raise arms high and back away slowly. Let the CINC handle it, somehow they know what to say, and who to say it to.
I know my limitations...
tomw -
11/30/13, 9:42 AM
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caplight45 said...
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I have to deal with Sprint. Four refurb BBs in seven months. I give the first low level a shot. If they can't give me satisfaction I acknowledge their dilemma: my problem and my requested solution has exceeded their pay grade. I then ask to speak to their supervisor and go right up the chain. I have found that the words, "I'm sorry, that is not acceptable," has worked wonders. I have also discovered that they have to be able to document that you are "happy" with the outcome or it is a mark against the employee and their work group. Third, let them know that though I may take their solution I reserve the right to contact the CEO and let him know what has been going on. This is all while being mostly calm, polite and yet firm as in steely. I received a new BB Q10 at no cost to me for my trouble. In store has proved far less helpful in many cases.
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11/30/13, 9:23 PM
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TheOldMan said...
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OTOH I've never had any problems with VZ during the 24 yrs I've been a customer. Started as GTE with POTS and ISDN, went to VZ with POTS and DSL, now have wireless as well. I know the cell number of the local tech so on the rare (1-2) times that I've had tech problems, I contacted him directly right after logging a service call with the CO so that he would know something was coming his way. BTW those of us who a bit color blind cannot always see the captcha code.
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12/1/13, 6:19 PM
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