Saturday, November 01, 2008

New Car

Crashing Aftermath


We, me and the MoSup, spent most of of the last week on car wreck aftermath stuff.  As you'll remember, MoSup had a mishap on a wet/oily road last Saturday.  We had just finished making the last payment on a 60 month loan.  The car, a Hyundai Sonata GLS/SE (loaded) was in showroom condition, but with 60, 0000 miles.  MoSup had it dealer serviced,  religioulsy following Hyundai's schedule, and had the finish and leather serviced twice a year.

The airbags did not deploy as she slid into the back of a pickup truck (undamaged). She drove the car immediately after, and reported that except for the metal tent outside the windshield, she would not know it was just in an accident.  No fluids were leaking. 

On Tuesday our insurance company called to tell us the car was totaled, and they were paying us $8500.  I was stunned.  Well, the voice said, the repair shop repair (they had the car towed to a Buick dealer) exceeded the "threshold" for our five-year old car. It's an automatic judgment.

I called the shop, and asked what the repair cost was.  $5,7000, the lady said.  Well, I said, I'm better off buying the car from the insurance company, and having it fixed.  At least we won't have a new deck of car payments.  Expecting a "whatever," from her, I instead could hear alarm bells go off in her head. A string of negative reason not to pursue that course followed.
  • You'll never be able collision insure it again, since it will be computer registered as having been totaled.
  • The service guy did not take the car apart, so that estimate was just  what he could see.
  • Even if it's fixed it will prolly never be the same.
For reasons mostly independent of those, we decided to take the money and get a new car while car dealers are in a state of panic.  We went to the shop in order to clean her stuff out, and retrieve the plates.  MoSup told the girl at the desk, the same person I had spoken to, how surprised  we were that it was totaled.  She openrd the folder and said, "Well, it had $6900 worth of damage." The repair estimate had increased $1200 overnight?  Later, she volunteered that "we'll just strip it down and sell it for parts. They?

Bingo.  Maybe I'm wrong, but it seems to me that the person the insurance company is depending on to provide an accurate repair estimate, has a vested interest in seeing the car totaled.  I'm telling you all this  because I want to report my suspicions to the insurance company, so was writing it anyway, and thought some of you may find it instructive.

Oh, we finally replaced it yesterday with a 2009 version of the car she had (she loved it), except this one has something she's wanted for years.  Heated seats.  Everybody's happy again.  Also, she was touched that so many of you expressed concern for her.  So thank you.


9 comments:

Anonymous said...

Rodge, I'm a field claims adjuster and deal with totals on a daily basis, so let me try to give you some backgroung info.

States differ on the threshhold at which a car totals. In Ohio if the damage is 70% of the actual cash value then it's considered a constructive total loss. Most insurance companies use a computerized database to get the actual cash value of a vehicle. It's essentially a market value of your car based on comparable vehicles in your geographical area. You can check sites like NADA to get a general value, but those will always be off, sometimes by a great deal. If you think you got a crappy deal from your insurance company then you can always ask to see the report they ran.

With a front end collision that goes into the engine compartment, you will most likely have "hidden" damages especially the a/c condensor, radiator and other engine components. All the engine area work is billed at mechanical rates which are typically 60% higher than the rates for straight body work. Then there's the issue of frame time which is also expensive if needed. It seems clear that the car was a total based on the estimate of $5,700 and high probability of hidden damages.

As far as the salvage goes, I always offer to allow the owner to keep it. It works this way: I get the average salvage value from several junk yards and to arrive at an average salvage value (what your car is worth in its present damaged condition). If an owner wants to keep the salvage, then I issue them a check for the total loss amount less the deductible and less the average salvage value. Speaking for Ohio only, if an owner keeps the salvage it is up to them to get the title changed to reflect it as a totaled vehicle. If they subsequently get it repaired then the title is changed again to show it as a repaired totaled vehicle.

Believe me, the last thing an adjuster wants to do is mess with having the vehicle towed to a salvage yard, wait umpteen weeks for an owner or their loan company to get the title, have it signed and notarized, send it to the salvage yard and await the sale to finally close out the file. It's much MUCH easier for the owner to keep the vehicle as it closes the file out then and there.

If you have any questions let me know.

Chris in NC said...

Glad she's ok and it worked out. So do you have a deck full of payments or did the 8500 cover most of it?

Anonymous said...

Happiness is warm buns.

Casca

Unknown said...

I just spent 10 days in the Rockies and points north and a bit east. Rented one of those Sonatas with a 6 cylinder. VERY NICE car! Got about 33 MPG at 65 MPH. When it was 25 degrees out the heated seats were a nice bonus!

Anonymous said...

GASP! An insurance scam between the adjusters and the shops that drives all our premium rates up over the years???

I'm SHOCKED I tell 'ya... SHOCKED!!!

;-)

Anonymous said...

Rodger, here is what you do.Find a guy like me who has experience in rebuilds. I have done hundreds of them.I got out of doing them when the so called Russians got into builders about ten years back. They ruined my business.Right now as we speak I'm building one for a girl that did the very same thing you just did.Front on a newer mustang.I told her father I would hang the sheet metal, put a new core support on and align any thing like front rails. Five hundred bucks. Side job Come in early sat. morning knock it out quick.I still have my own frame rack Black Hawk laser alignment for pulling them back to specs. I'm doing everything but the paint.I could do that too, but we have a painter where I work. Are ya following me? There's a whole bunch of guys like me who like to pick up side money, and the work is the same, only below wholesale.Just hang around one of the shops at quitting time, or place an ad.It's a win win.
ozaob By the way, they bought their Mustang back for a thousand

Anonymous said...

Oh! never have Russians, or Koreans do collision repair, period!

10ksnooker said...

The new 2009 car probably has updated-better safety features ...

Glad everyone is uninjured, car did it's thing.

Anonymous said...

Heated seats... MMMmmmmmmmmmmmyessss!

So glad the lovely MoSup is okey-dokey *with* lovely warm seats.

e~C

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